Opportunity Information: Apply for HHS 2023 ACL AOA EEIR 0013
The Eldercare Locator grant opportunity is a discretionary funding competition run by the U.S. Department of Health and Human Services, Administration for Community Living (ACL). ACL plans to make one award in the form of a cooperative agreement to keep the National Eldercare Locator call center operating for the next five years. In practice, this means the selected recipient will not only run a high-volume national contact center, but will also work closely with ACL in a partnership-style arrangement that is typical of cooperative agreements, where the federal agency is more actively involved than it would be under a standard grant.
The Eldercare Locator itself is positioned as a trusted, nationally recognized entry point for older adults, caregivers, and families who need help finding services. Through a toll-free phone line, information specialists assist callers in connecting to a broad network of reputable resources and programs spanning national, state, tribal, and community-based organizations. The model goes beyond basic referrals: when a caller needs more intensive help, the Locator offers access to highly trained eldercare consultants who can dig deeper, help clarify needs, and triage complex situations so people can be matched to appropriate supports more effectively. The overall emphasis is on helping older adults and caregivers navigate aging and long-term services and supports, particularly home and community-based services, by providing reliable guidance through a single, easy-to-find point of contact.
ACLs stated purpose in this new announcement is to advance and strengthen the Locator so it can better serve both older adults and the people who care for them. The objectives spell out the main performance and modernization priorities. First, ACL wants to increase the number of older adults and caregivers served by the call center, which implies a focus on capacity, accessibility, and service delivery improvements that can support higher demand. Second, ACL wants the operator to pursue collaborations and partnerships across federal, public, nonprofit, and private entities, with the goal of extending the Locators reach to the broadest possible population and improving the pathways by which people learn about and are routed to the service. Third, the program calls for use of new and emerging technologies to improve the service experience, signaling expectations around modernization of contact center tools, consumer experience enhancements, and efficient service workflows that still protect quality and trust. Finally, ACL emphasizes expanded marketing and education efforts to raise awareness of the Eldercare Locator itself and to increase public understanding of available home and community-based services for older adults and caregivers, suggesting a stronger outward-facing communications strategy rather than relying solely on passive discovery.
From a funding and administrative standpoint, the opportunity is listed as HHS-2023-ACL-AOA-EEIR-0013 under CFDA 93.048, with an activity category of income security and social services. The award ceiling is $1,490,920 and ACL expects to make a single award, meaning this is a winner-take-all national operator role rather than a multi-site program with several grantees. The opportunity was created March 7, 2023, with an original application deadline of May 6, 2023, and electronic submissions were due by 11:59 p.m. Eastern Time on the closing date. Eligibility is described as "Others" with additional clarification referenced in the full notice, so applicants typically need to rely on the detailed eligibility language in the official announcement to confirm whether their organization type and qualifications align with ACLs requirements.
Overall, this competition is aimed at selecting one organization to operate and continuously improve a national-level eldercare information and referral call center, expand its reach through partnerships and marketing, and modernize service delivery through updated technologies, all while ensuring callers can be connected quickly and safely to credible supports in their own communities.Apply for HHS 2023 ACL AOA EEIR 0013
- The Department of Health and Human Services, Administration for Community Living in the income security and social services sector is offering a public funding opportunity titled "The Eldercare Locator" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 93.048.
- This funding opportunity was created on Mar 07, 2023.
- Applicants must submit their applications by May 06, 2023 Electronically submitted applications must be submitted no later than 1159 p.m., ET, on the listed application due date.. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $1,490,920.00 in funding.
- The number of recipients for this funding is limited to 1 candidate(s).
- Eligible applicants include: Others (see text field entitled Additional Information on Eligibility for clarification).
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