Opportunity Information: Apply for HHS 2023 ACL AOA EEIR 0013
The Eldercare Locator grant opportunity is a discretionary funding competition run by the U.S. Department of Health and Human Services, Administration for Community Living (ACL). ACL plans to make one award in the form of a cooperative agreement to keep the National Eldercare Locator call center operating for the next five years. In practice, this means the selected recipient will not only run a high-volume national contact center, but will also work closely with ACL in a partnership-style arrangement that is typical of cooperative agreements, where the federal agency is more actively involved than it would be under a standard grant.
The Eldercare Locator itself is positioned as a trusted, nationally recognized entry point for older adults, caregivers, and families who need help finding services. Through a toll-free phone line, information specialists assist callers in connecting to a broad network of reputable resources and programs spanning national, state, tribal, and community-based organizations. The model goes beyond basic referrals: when a caller needs more intensive help, the Locator offers access to highly trained eldercare consultants who can dig deeper, help clarify needs, and triage complex situations so people can be matched to appropriate supports more effectively. The overall emphasis is on helping older adults and caregivers navigate aging and long-term services and supports, particularly home and community-based services, by providing reliable guidance through a single, easy-to-find point of contact.
ACLs stated purpose in this new announcement is to advance and strengthen the Locator so it can better serve both older adults and the people who care for them. The objectives spell out the main performance and modernization priorities. First, ACL wants to increase the number of older adults and caregivers served by the call center, which implies a focus on capacity, accessibility, and service delivery improvements that can support higher demand. Second, ACL wants the operator to pursue collaborations and partnerships across federal, public, nonprofit, and private entities, with the goal of extending the Locators reach to the broadest possible population and improving the pathways by which people learn about and are routed to the service. Third, the program calls for use of new and emerging technologies to improve the service experience, signaling expectations around modernization of contact center tools, consumer experience enhancements, and efficient service workflows that still protect quality and trust. Finally, ACL emphasizes expanded marketing and education efforts to raise awareness of the Eldercare Locator itself and to increase public understanding of available home and community-based services for older adults and caregivers, suggesting a stronger outward-facing communications strategy rather than relying solely on passive discovery.
From a funding and administrative standpoint, the opportunity is listed as HHS-2023-ACL-AOA-EEIR-0013 under CFDA 93.048, with an activity category of income security and social services. The award ceiling is $1,490,920 and ACL expects to make a single award, meaning this is a winner-take-all national operator role rather than a multi-site program with several grantees. The opportunity was created March 7, 2023, with an original application deadline of May 6, 2023, and electronic submissions were due by 11:59 p.m. Eastern Time on the closing date. Eligibility is described as "Others" with additional clarification referenced in the full notice, so applicants typically need to rely on the detailed eligibility language in the official announcement to confirm whether their organization type and qualifications align with ACLs requirements.
Overall, this competition is aimed at selecting one organization to operate and continuously improve a national-level eldercare information and referral call center, expand its reach through partnerships and marketing, and modernize service delivery through updated technologies, all while ensuring callers can be connected quickly and safely to credible supports in their own communities.Apply for HHS 2023 ACL AOA EEIR 0013
- The Department of Health and Human Services, Administration for Community Living in the income security and social services sector is offering a public funding opportunity titled "The Eldercare Locator" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 93.048.
- This funding opportunity was created on Mar 07, 2023.
- Applicants must submit their applications by May 06, 2023 Electronically submitted applications must be submitted no later than 1159 p.m., ET, on the listed application due date.. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $1,490,920.00 in funding.
- The number of recipients for this funding is limited to 1 candidate(s).
- Eligible applicants include: Others (see text field entitled Additional Information on Eligibility for clarification).
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Frequently Asked Questions (FAQs): Eldercare Locator Cooperative Agreement (HHS-2023-ACL-AOA-EEIR-0013)
What is this grant opportunity?
This is a discretionary funding competition run by the U.S. Department of Health and Human Services (HHS), Administration for Community Living (ACL), to support continued operation and improvement of the National Eldercare Locator call center.
What is the Eldercare Locator?
The Eldercare Locator is a trusted, nationally recognized entry point for older adults, caregivers, and families seeking help finding services. Through a toll-free phone line, information specialists connect callers to reputable resources and programs across national, state, tribal, and community-based organizations.
What will the selected recipient be responsible for?
The selected recipient will operate a high-volume national contact center for the Eldercare Locator and work to strengthen and modernize the service over the award period. This includes helping callers navigate aging and long-term services and supports, particularly home and community-based services, and ensuring callers are connected to credible supports in their communities.
How many awards does ACL plan to make?
ACL plans to make one award. This is a single-recipient, national operator role rather than a multi-award program.
What type of award is this?
The award will be made as a cooperative agreement. In cooperative agreements, the federal agency typically has a more active role than it would under a standard grant, and the recipient works closely with ACL in a partnership-style arrangement.
How long is the project period?
ACL plans for the selected organization to keep the National Eldercare Locator call center operating for the next five years.
What is the maximum funding amount available?
The award ceiling is $1,490,920.
What is the program number and CFDA listing for this opportunity?
The opportunity is listed as HHS-2023-ACL-AOA-EEIR-0013 under CFDA 93.048.
What is the activity category for this funding?
The activity category is income security and social services.
What are ACL's main goals for the Eldercare Locator under this announcement?
ACL states that the purpose is to advance and strengthen the Eldercare Locator so it can better serve older adults and caregivers. The objectives include increasing the number of people served, expanding collaborations and partnerships, using new and emerging technologies to improve service experience, and expanding marketing and education efforts to raise awareness of the Locator and home and community-based services.
What does "increase the number of older adults and caregivers served" imply?
Based on the stated objectives, it implies a focus on capacity, accessibility, and service delivery improvements that can support higher demand for the national call center.
What kinds of partnerships is ACL looking for?
ACL calls for collaborations and partnerships across federal, public, nonprofit, and private entities. The stated purpose is to extend the Locator's reach to the broadest possible population and improve how people learn about and are routed to the service.
How is technology expected to be used in this project?
The announcement emphasizes using new and emerging technologies to improve the service experience. This signals expectations around modernizing contact center tools, enhancing the consumer experience, and improving workflow efficiency while protecting quality and trust.
What marketing and education activities are expected?
ACL emphasizes expanded marketing and education to raise awareness of the Eldercare Locator and increase public understanding of available home and community-based services for older adults and caregivers. This suggests a more proactive communications strategy rather than relying on passive discovery.
Does the Eldercare Locator provide only basic referrals?
No. In addition to information specialists who connect callers to resources, the model includes access to highly trained eldercare consultants for situations needing more intensive help. These consultants can clarify needs, triage complex situations, and help match callers to appropriate supports more effectively.
Who does the Eldercare Locator primarily serve?
It is positioned to serve older adults, caregivers, and families who need assistance finding services and navigating aging and long-term services and supports.
What kinds of organizations and resources does the Locator connect callers to?
The Locator helps connect callers to a broad network of reputable resources and programs spanning national, state, tribal, and community-based organizations.
When was this funding opportunity created?
The opportunity was created on March 7, 2023.
What was the original application deadline?
The original application deadline was May 6, 2023.
When were electronic submissions due?
Electronic submissions were due by 11:59 p.m. Eastern Time on the closing date.
Who is eligible to apply?
Eligibility is listed as "Others," with additional clarification referenced in the full notice. Applicants would need to rely on the detailed eligibility language in the official announcement to confirm whether their organization type and qualifications align with ACL's requirements.
Is this opportunity intended for multiple sites or multiple grantees?
No. ACL expects to make a single award, which indicates a winner-take-all approach for a single national operator rather than several grantees operating multiple sites.
What is the overarching focus of the project ACL wants funded?
The competition is aimed at selecting one organization to operate and continuously improve a national-level eldercare information and referral call center, expand its reach through partnerships and marketing, and modernize service delivery through updated technologies, while ensuring callers can be connected quickly and safely to credible supports in their own communities.
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